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Problem: Image Mirrored and/or Wrong X/Y home

Solution

  • Main Menu>Config(S)>System Setting
  • Please make sure "X Axis Mirror" and "Y Axis Mirror" are checked
  • Ensure "Laser Head" radio box is in top left corner.


Problem: Files Will Not Download to Laser Cutter

Solution

  • Check that all connections are secure and all machines involved have Internet Access
  • Check your file:
    • Is it super-complicated? View your vectors in wireframe mode in your editing program. The laser can have trouble with too many vectors.
    • Is it HUGE? If it's a giant file, the laser can choke. (Exact size limits need to be determined.)
  • Can you download a brand new file with just a vector circle? This may indicate an error with your file.
  • There may not be any room left on the laser. Format to erase all the files. This should be done as a LAST step! This error can typically be resolved by checking your file's complexity and size first.


Problem: Importing an SVG in RDWorks pops an error "No Data"

Solution

Problem: The laser cutter died in the middle of my cut

Solution

  • Try turning it off and back on again.  (Yes, it sometimes works.)
  • Check the fuse (which is inside the electrical plug)